Frequently asked questions

d8n.ai is an AI-native business operating system built by Documentolog. Documentolog has operated since 2007 and is a leading electronic document management platform in Kazakhstan. d8n.ai is its next-generation flagship: documents, processes, mail, calendar, disk, messenger and AI agents in one governed environment — "d8n.ai by Documentolog".

The platform is backed by 19 years of work, around 150,000 companies on Documentolog Business and around 1,000,000 ecosystem users. Customers include government bodies, banks and major Kazakhstani companies. The platform holds a state information-security certification and undergoes regular external audits.

The platform is certified to ST RK ISO/IEC 15408-3-2017 at Evaluation Assurance Level 4 (EAL 4). The certificate is registered in the state technical-regulation registry of Kazakhstan and is valid until 26 May 2029. This enables use in banks, the financial sector, the quasi-public sector and critical-infrastructure facilities.

Government bodies, banks (including a strategic partnership with Halyk Bank), national companies, universities, healthcare and industrial organisations. A specific list and case studies are available on request and on the company page. Exact deployment figures are verified before each publication.

An AI chat sits beside your work and answers questions. d8n.ai sits inside your work and gets it done: agents act in your real processes — with documents, approvals and decisions — under human control and with full audit. It’s the difference between an assistant that talks and one that runs the work.

Role-specialised assistants built into the platform itself. They can be called at any step of any process — they understand the platform’s logic, data and tools and are tightly bound to them: they work through the same permissions, documents and actions as your employees. That binding is what gives accuracy — an agent doesn’t "make things up", it performs real platform operations (register, approve, sign, search, create a task) under human control and with audit.

Almost any. d8n is a process builder: you describe steps, roles, rules and documents without coding and automate them — from contracts, HR and finance to meetings, internal regulations and industry-specific scenarios. Built-in AI agents work on top of every process. Pre-built ready solutions are available from day one too.

d8n is not tied to a single model. You can connect leading external models (including Claude and ChatGPT) or a private local model — employees keep working with familiar AI, but now inside d8n’s governed context: with your documents, permissions and processes, not in a separate window without context. The familiar chat turns from an "advisor on the side" into an assistant that sees your real work and acts in it.

Yes. External agents and tools connect to d8n through an open API and the MCP protocol. That said, d8n’s built-in agents have an advantage: they are part of the platform and see its logic, data and permissions, so they work more accurately and under full audit. Typically external agents are connected for specific tasks, while d8n agents run the core processes.

No. d8n.ai can be your single environment or connect to what you already have — mail, 1C, SAP, messengers — via integrations. Start with one process and expand gradually.

Both: the d8n.ai cloud and private deployment inside your perimeter (on-prem), including a local language model for sovereign scenarios. The choice depends on data-residency requirements and your security policy.

An AI agent is only as useful as the process it works in is clear. The logic is simple: first a process is formalized (made explicit — steps, roles, rules, documents), then automated (the system runs it through routes and deadlines), and only then can an AI agent act in it with maximum value — it sees the context, permissions and history and works by the rules instead of guessing. That’s why d8n builds AI on top of real, formalized processes, not beside the work.

It is work with an explicit structure: what the steps are, who is responsible, what rules approvals follow, which documents are created and where the history is kept. An informal process lives in email and people’s heads; a formalized one lives in a system where every step is traceable — and that is exactly the structure an AI agent can understand.

AI plugged into chaos produces plausible but unreliable results — it has nothing solid to stand on. When a process is formalized and automated, the agent has verifiable context: roles, permissions, documents, deadlines and audit. Automation becomes governed, and the agent’s answers become grounded and repeatable.

It is formalized correspondence and document work where the full history is preserved: who sent, approved and signed what, and when. Think of it as "mail with memory and rules" — instead of scattered emails and files, you get one traceable system of record with routes, deadlines and audit. This is exactly the foundation AI agents need to work on top of.

Yes. An electronic document signed with an electronic digital signature is legally equivalent to a paper one with a handwritten signature under Kazakhstani law on electronic documents and digital signatures. Signed documents are stored with time stamps and a verifiable signature.

Supported methods include the national digital signature, signing via QR in eGov mobile, and Adobe Sign and others for specific scenarios. Allowed signature types can be configured per process.

Yes. Recognition of foreign electronic signatures and use of a simple electronic signature with non-residents are provided for under Kazakhstani law. Legally significant cross-border exchange is available, including with Russia via the Kontur.Diadoc integration.

Every signed document has a verifiable identifier and electronic signature. Authenticity can be confirmed with standard signature-verification tools — no need to take it on trust.

Begin with the most frequent HR documents — hiring, transfers, leave, business trips — and enable electronic signatures for employees. Processes then extend to the full hire-to-exit cycle. The platform walks you through the steps and connects the integrations you need.

Yes — registering employment-contract data in the state accounting system (Enbek.kz) is required by Kazakhstani law. The platform integrates with it and submits data automatically, helping meet the statutory deadlines.

HR operations that used to take days run in minutes — arranging leave drops to a few minutes and onboarding to a single day instead of several. The exact effect depends on your processes.

Yes. You can publish vacancies, work with applicants and use selection tools; AI helps draft vacancy texts and test assignments. Recruiting is connected to HR processes in one environment.

Contracts, acts of completed work, invoices, budgets, audit documents and counterparty checks. AI helps recognise and fill in documents, cutting manual work and errors.

Yes. The electronic invoice is issued and signed with an electronic signature in the state system (the Ministry of Finance e-invoicing system); the electronic act of completed work is legally valid under Kazakhstani accounting and electronic-document law.

Yes — with 1C (including "1C:Accounting for Kazakhstan"), SAP and the state e-invoicing system. Documents can be signed and sent with an electronic signature from a familiar interface.

Payment requests route by amount to the right approver on a maker-checker basis; threshold breaches and missing documents are flagged before approval, all under audit.

Security is built on three layers — infrastructure, software and the human factor. The platform holds a state EAL 4 certification (ST RK ISO/IEC 15408), runs in Tier III data centres, and uses encryption, mandatory two-factor authentication and access control.

Yes. Beyond state certification, independent audits and penetration tests are performed (including grey-box and black-box). Findings are remediated.

Yes. Private deployment with a local language model is available so data and AI work never leave your perimeter. This is a key scenario for the public and financial sectors and for data-residency requirements.

Depending on the scenario — in the d8n.ai cloud or your own infrastructure. For sovereign regions, data is hosted on national infrastructure per localisation rules; for other countries, in the cloud. The exact configuration is agreed to your requirements.

With 1C, SAP, Bitrix24, government systems (e-invoicing, employment-contract accounting, exchange with government bodies, eGov), and — via an open API — with your internal tools.

Documents (delivery notes, acts of completed work, reconciliation acts) can be signed with an electronic signature and sent to counterparties directly from 1C — in one window, without switching systems.

Yes. Exchange with government bodies is supported through the unified government document management system and government services.

Yes. Legally significant cross-border exchange is available, including with Russia via the Kontur.Diadoc integration: each party signs with its own country’s electronic signature, and recognition is ensured through a trusted third party.

Pricing depends on the product, the number of users and the capabilities you need. Current plans and terms are on the Pricing page. We don’t publish outdated figures — we’ll quote an exact price for your scenario on a demo.

The move is voluntary. Existing Documentolog customers upgrade to d8n.ai without rebuilding their processes. Documentolog Business stays available for those who don’t need AI capabilities yet.

A basic rollout takes a few days: registration, process and integration setup. You can start with one process (for example contracts or HR documents) and expand.

Get a demo — we’ll show the platform on your scenarios and answer questions on security, integrations and pricing. The "Get a demo" button is available across the site.