Custom AI agents for your tasks
On d8n.ai you can build any custom AI agent for your company’s tasks — not only the ready-made role agents. We do it with a proven methodology: first map the process, formalize it, design the agent’s actions, and fix success criteria before development.
Why methodology matters
Most enterprise AI projects fail to deliver not because of the models but because of the approach: the agent is placed beside the work. Per McKinsey, AI leaders are 2.8× more likely to fundamentally redesign workflows rather than automate point tasks. So we start with the process, not the agent.
How we build an agent
Four steps — from understanding today’s work to a measurable result.
Process AS-IS
Map how the work is done today: steps, participants, systems (CRM, ECM, data) and pain points. Agent-driven workflows can’t be built without a granular understanding of the current process — McKinsey’s first step too.
Formalize the process
Redesign the process for human–agent collaboration rather than bolting AI onto the old one. The goal is reinvention, not automating inefficiency.
Agent actions
Define exactly what the agent does: inputs, expected outputs, steps — and where the decision stays with a human. Clear inputs/outputs and approval points are the basis of a reliable agent.
Success criteria
Fix measurable success criteria before building — e.g. “resolve 60% of tier-one tickets without escalation at 95% satisfaction” — and evaluate the agent on your real documents, tools and policies, not abstract tests.
Methodology sources: McKinsey — redesigning workflows for agents · McKinsey — agentic AI advantage · Stanford HAI — agentic AI
What can be built
Industry-specific agent
For the specifics of your industry and company not covered by ready solutions.
Policy-driven agent
An agent that runs a specific process or policy by your rules.
Integration agent
Works with your systems (ERP, CRM, HRM) via connectors and MCP.
Analytics agent
Gathers data, briefings and reports on your processes and metrics.
Multi-agent flow
An orchestrator routes tasks to specialist agents with explicit inputs and outputs.
Any process you have
If a process can be described, it can be automated on d8n.ai.
How to engage
Development is led by our solutions engineers. Custom agents can be built under an Unlimited Services package (PBU) — a yearly package that automates any process without programming.
Tell us which agent you need
Describe the process and task — our solutions engineers will propose how to build the agent on d8n.ai.